The Rivers Trust takes the privacy of the CaBA website very seriously and is committed to protecting your privacy online. All reasonable endeavours have been used to make sure that the content and accuracy of this website is consistent with normally accepted standards and practices.
This statement applies to the privacy and data protection practices which apply to The Rivers Trust website, operated by The Rivers Trust (registered charity no. 1107144).
We aim to safeguard our users' privacy whilst provide a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service.
Transmitting information over the internet is generally not completely secure, and we can't always guarantee the security of your data. Where possible, we have procedures and security features in place to try and keep your data secure once we receive it, but any data you transmit is at your own risk.
The types of data we will collect are:
1. Non-personal information, such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This will help us to determine how many people use our sites, how often you visit, and which pages you like the most. This information does not tell us anything about you as an individual, such as where you live.
2. Personal information, such as name, postal address, telephone number, e-mail address, information about your interests and hobbies etc. We will collect this information only in connection with specific activities where you have opted-in to send us your information, such as signing up to the discussion forum, questionnaire registration, newsletter sign up and feedback forms. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service by analysing or reviewing the information that you provide to ensure that we give you access to or send you the information that you are interested in.
How do we use this information?
" Fulfil your requests, for example entering data for questionnaires, participation in campaigns and provision of information.
" Provide a personalised service to you when you visit our websites e.g. by customising the content and or layout of our pages for each individual user.
" Record any contact we have with you;
" Prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf;
" In aggregate (and therefore anonymously) to profile your use of the websites and carry out research on our users' demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use the websites, and to enable us to improve our service to you; and
" Provide you with information which we think may be of interest to you, as explained below.
We collect data in real time in order to send you operational assistance emails in case your transaction is not completed.
If we contact you by email or text message, each time you receive a message you will always have the option to decline to receive further information from us in that manner.
We may use other companies to provide services on our behalf, including sending postal mail, e-mails and text messages and analysing data. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
We may disclose aggregate statistics about our site visitors to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information. We will use Google Analytics to provide this information.
We may disclose personal information if we receive a complaint about any content you have posted or transmitted to or from our site, if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of The Rivers Trust, its site or its visitors.
Except as indicated above we will not use or transfer this data to any third parties without your prior permission.
In simple terms, a cookie is a small piece of information that is sent from our website to your computer to help us identify you quickly.
You will be given the option to accept a cookie, if you would prefer not to accept the cookies, you can still navigate around our site like a normal user.
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you should be able to change your browser to prevent that. You should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this should then give you the opportunity to decide whether to accept it. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.
Cookies can be used for a variety of purposes, such as providing personalised pages, but are currently only using them only to work out how many people visit our sites. If this changes, we will update our Cookies policy.
Where is the information stored?
Information which you submit via our websites is sent to a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested. Information submitted by you may be transferred by us to our other offices and to other reputable third-party organisations as referred to in this Policy, and these may be situated outside the European Economic Area.
Any personal information submitted via our websites or by text is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner's website: https://ico.org.uk/for-organisations/guide-to-data-protection/.
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